Noen brukere har problemer med å få Hik-Connect til å virke. Hikvision foreslår disse stegene for å feilsøke:
Please make sure your network condition. May be you could your phone hotspot to test (in order to test the system with a different Internet connection).
Here are some steps when we meet network issue:
- Make sure the network could connect to external network (Internet).
- Enable hikconnect function
- Check TCP/IP configuration, and make sure IP, subnet network, gateway address are correct
- Check DNS configuration, try to configure to 18.104.22.168
- Try to enable DHCP
- Make sure hikconnect status is online
- If still fails, try to change platform address to dev.hik-connect.com or litedev.hik-connect.com
- Make sure the verification code is the same as the one in the label of the device
- Default the device
Her finnes noen videoer om Hik-Connect oppsett og bruk: https://www.hikvision.com/en/Support/Videos-/Operation/Hik-Connect