Noen brukere har problemer med å få Hik-Connect til å virke. Hikvision foreslår disse stegene for å feilsøke:
Here are some steps when we meet network issue:
- Make sure the network could connect to external network (Internet).
- Enable Hik-Connect function
- Check TCP/IP configuration, and make sure IP, subnet network, gateway address are correct
- Check DNS configuration, try to configure to 8.8.8.8
- Try to enable DHCP
- Make sure Hik-Connect status is online
- If still fails, try to change platform address to dev.hik-connect.com or litedev.hik-connect.com
- Default the device
Her finnes noen videoer om Hik-Connect oppsett og bruk: https://www.hikvision.com/en/Support/Videos-/Operation/Hik-Connect


